
Listeners:
Top listeners:
PBHR Live Bishop Auckland
The Request Show Request Team
The Happy Hour Craig Robinson
Big Friday Night Quiz Chris Nisbet
Million Selling Singles Lindsay McElhone
Saturday Morning Live John Williamson
We’re always happy to hear from patients, staff and listeners about our service. If you want to comment on our music, programmes or presenters don’t hesitate to contact us.
Policy and Procedure for Handling Complaints
At Prince Bishops Hospital Radio, we strive to provide a high-quality service, and we are committed to delivering on this promise. However, if you find yourself dissatisfied with our service, we strongly encourage you to inform us. Talking to us will help us address and rectify any problems. All output broadcast by us is logged and retained for at least 42 days after the date of transmission.
Our approach to handling complaints is as follows:
If you have any complaints regarding our service or any of our volunteers, please inform us immediately.
Our Complaints Procedure aims to facilitate the reporting of problems and ensure the following:
We maintain detailed records of all complaints to ensure proper investigation and gain insights into customer experiences. This enables us to continually improve our services.
Complaints will be investigated using various approaches. We will ensure that all parties involved have an opportunity to provide their perspectives. Additionally, we will inform you in writing about the individual responsible for investigating your complaint and the necessary steps we will take to address it. Anonymous complaints will be carefully reviewed by our Trustees to determine whether they appear to be discriminatory, vexatious or the investigation process is likely to be hindered by a lack of information, before we perform a detailed investigation.
We are committed to resolving your complaint in the most effective way possible. Rest assured that your complaint will be taken seriously, and we will learn from the issues you bring to our attention.
If after you have followed our complaints procedure you are still not satisfied, you can escalate the matter by one of the following routes:
Broadcasting related complaints : OFCOM
Non broadcasting relating complaints : CDDFT NHS Trust
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play_arrowFrank Sinatra
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play_arrowEnglebert Humperdink
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play_arrowBette Midler
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play_arrowWestlife
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play_arrowQueen